Infinity Auto Insurance Review for 2021

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Chris Tepedino is a feature writer that has written extensively about auto insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and Cinncinati.com. ...

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Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health in...

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Reviewed by Rachael Brennan
Licensed Insurance Agent

UPDATED: Jul 19, 2021

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Infinity auto insurance company also offers a variety of different insurance products (including commercial insurance, homeowner’s insurance, boat insurance, and more) to drivers within the states of Texas, California, Florida, and Arizona. The company itself sells its products through a network of independent agents. They specialize in helping those who may have some blemishes on their driving record and, because of this history, have a hard time finding affordable coverage.

Are Infinity Insurance reviews positive?

As far as the company’s financial strength is concerned, they are fairly strong in that category according to rating agency AM Best. They have earned an A rating, which means that they are considered “stable”. Their customer service reviews, however, are less than stellar. They have less than 2 stars on Credit Karma, a high NAIC complaint ratio, and although the BBB has given them an A rating, it includes over 450 complaints that have been filed against them in the last 5 years.

Ratings Agency Rating
A.M. Best (2016) A
NAIC Complaint Ratio 2.73
Better Business Bureau (2016) A
Credit Karma Customer Reviews 1.3/5 Stars

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What Infinity insurance discounts are offered?

Keep in mind when you take a look at the table below that the four states Infinity insurance operates in are all very different from one another. Because of this, laws will vary from one state to the next. Not all auto insurance policy discounts may be available in all areas, and the discounts that are available might not be the same that you see here:

Discount Type* Maximum % Savings
Advanced Quote up to 2%
EFT up to 2%
Homeowners up to 5 – 10%
Mobile Homeowners up to 4 – 5%
Multi-Car up to 38%
Paid-In-Full up to 15%
Switch & Save up to 15%

Additionally, unlike some of their competitors, Infinity insurance charges a laundry list of fees depending on your situation. The following fees can cost anywhere from $9-$25 per fee, and if you get hit with more than one, that extra expense can add up fast:

  • Installment Fee (Semi-Annual)
  • Annual Installment Fee
  • Late Fee
  • NSF Fee
  • Rewrite Fee
  • Reinstatement Fee
  • Installment Fees – EFT
  • SR22 Fee
  • Processing Fee

What Infinity auto insurance options are available?

Infinity auto insurance sells three different types of coverage packages: Economy, Standard, and Deluxe. In the chart below, you can get a sense of what each policy entails, and whether or not it can meet your needs. It can also help you have questions prepared if you need any of the details below to be clarified by an insurance agent:

Feature Covered Person Liability Coverage Physical Damage Coverage (when applicable) Additional or Replacement Vehicle
Economy Named insured and their spouse Only the insured vehicle(s) Total costs of repairs made at an RSVP auto repair shop 20 days automatic liability & physical damage coverage
Standard Named insured and their spouse, residents, relatives, non-resident drivers Non-owned, rental, and temporary substitute vehicles Rental vehicle used a temporary substitute for a covered vehicle 30 days automatic liability & physical damage coverage
Deluxe Named insured and their spouse, residents, relatives, non-resident motorists using the covered vehicle with the named insured’s permission Non-owned, rental, and temporary substitute vehicles Non-owned, rental, and temporary substitute vehicles 30 days automatic liability & physical damage coverage

The insurer also offers additional coverage options such as commercial auto insurance. Commercial insurance covers vehicles used for business purposes.

How can I compare Infinity insurance quotes?

Getting multiple quotes from several auto insurance companies is important when you’re looking for insurance coverage. Another important detail, though, is being able to examine how your insurance company determines rates for different types of risk:

Auto Insurance Quote ComparisonLegend: Infinity Single RenterYoung DriverMarried HomeownersSenior CouplePoor CreditDriving Violations 50100150200250$78$209$106$116$299$150

The chart above is interesting for an insurer whose business model in the insurance industry is designed to provide “high-risk” drivers with poor driving records with affordable coverage. The cheapest rates are going to older, married homeowners who have good credit and little or no accident history. To be fair, though, someone with serious accident violations is still getting lower rates than teens and motorists with poor credit.

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What are the pros and cons of Infinity auto insurance?

Pro Con
Provides non-standard insurance to those who need it Only underwrites insurance policies in a few states
Tiered policy options give customers affordable choices Seems difficult for customers to get the company to pay out on claims
Infinity Driver Club: an affordable nationwide roadside service program Charges several fees that most companies don’t charge for

The financial strength of Infinity auto insurance, along with their simple coverage options, self-professed dedication to their customers, and a nationwide roadside assistance program which they make available to all their auto customers for free. However, they do have a rocky history as far as unhappy customer complaints go.

And while some high-risk drivers can find savings with Infinity insurance (specifically, those with several tickets or serious accidents in their past), other “high-risk” groups – such as younger motorists and those with poor credit scores – could still end up paying some pretty high monthly premiums.

Infinity Company Headquarters
3700 Colonnade Parkway
Birmingham, AL 35243
www.infinityauto.com
1-800-782-1020

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