The Hartford Company Auto Insurance Review for 2023
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Rachael Brennan
Licensed Insurance Agent
Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health in...
Licensed Insurance Agent
UPDATED: Jun 20, 2022
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Hartford Insurance Review
As far as financial strength goes, credit ratings agency AM Best rated the Hartford A+ (Superior). However, there appears to be some issues with their customer service. Both the Consumer Affairs website and the BBB have negative reviews from customers who purchased Hartford auto insurance. The biggest problems seemed to center around the company’s ability to communicate specific information to their clients in a timely manner.
| Ratings Agency | Rating |
| AM Best (2016) | A+ |
| JD Power & Associates Rating | 4 out of 5 (Better than Most) |
| Complaint Ratio per Vehicle – the Hartford (NJ, 2012) | 1 / 18,598 |
| Complaint Ratio per Vehicle – the Hartford (CA, 2011) | 2 / 254,417 (Above Average) |
| Better Business Bureau (2016) | No Rating |
| Consumer Affairs (2016) | 2/5 Stars |
Hartford Insurance Discounts
Most consumers will naturally flock toward a company which promises to save them money by offering discounts. And The Hartford is one of many insurance companies putting this practice to use in order to attract business. The chart below outlines what you might be able to save with a Hartford auto policy:
| Discount Type | Maximum Possible Discount* |
| Airbag Installation | 10 – 20% |
| Anti-Theft Devices | 5 – 15% |
| Anti-Lock Braking System | 5% |
| Multi-Vehicle Policy | 20% |
| Multi-Policy Credit | 5% off auto, 20% off home/condo/renter’s insurance |
| Persistency Credit | 2 – 8% |
(*TheHartford.com 2016 and the California Department of Insurance 2013 Automobile Premium Survey)
Hartford Auto Insurance Options
Like every other insurance company, The Hartford is required by law to offer you as much coverage as you need in order to drive legally within your state. And, like many other companies, they also offer additional forms of coverage which you can purchase to meet your needs:
- Collision
- Comprehensive
- Medical Payments
- Bodily Injury Liability
- Property Damage Liability
- Uninsured/Underinsured Motorist Bodily Injury
- Uninsured/Underinsured Motorist Property Damage
- PIP/No-Fault Insurance
- Glass Coverage
- Towing Coverage
- Rental Car Expense
- Personal Umbrella Insurance
Comparing Hartford Insurance Quotes
When it comes to your monthly premiums, a single man living alone in his own apartment isn’t going to pay the same monthly premium as a soccer mom on a family policy with two SUVs. Different drivers are going to get charged different rates based on their risk profile. In the chart below, you can see how The Hartford’s rates compare both among different risk pools, and among other companies.
Clearly, the chart shows that Hartford is fairly competitive with other, average-priced major providers in the insurance agency. As a matter of fact, the estimated quotes in this chart are ironically more competitive among young drivers than with their rates for seniors, which nearly break even with the average market rate for drivers 65+ who own their own home.
Pros and Cons of Hartford Insurance
| Pro | Con |
| Useful discounts for senior citizens | About average rates for those under 65 |
| Strong financial stability | Customer service reviews suggest poor communication between The Hartford and its customers |
The Hartford, in partnership with the AARP, has been working hard for over 30 years to bring discounted auto insurance to senior citizens who need it. They’ve also been staying relatively competitive, price-wise, among those drivers who are not yet of retirement age. Apparently, however, their customer service has been less than optimal in recent years. At the end of the day, it’s up to you to weigh the risks and compare quote from multiple companies, The Hartford included, to find the best auto insurance deal for you.
Corporate HeadquartersOne Hartford Plaza
Hartford, CT 06155-0001
www.thehartford.com
Phone: 860-547-5000
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