Liberty Mutual is a Major Auto Insurance Provider Available in All 50 States Rating: ★★★★★ 

Back in 1912, the entity known today as Liberty Mutual came from humble beginnings and incorporated itself as the MEIA, or the “Massachusetts Employees’ Insurance Association”. Today, they are a major provider of auto insurance and more in all 50 states. Like many large insurance companies, their corporate philosophy revolves around providing insurance products for families, businesses, and individuals and supporting their local communities.

Liberty Mutual Insurance Review

As you might expect from a company as large as Liberty Mutual, they are rated as being financially strong. A.M. Best, one of the most reputable credit ratings agencies in the industry, rates them as A (for “stable”). According to their customer service ratings, they are just a sliver below average according to the NAIC. Lastly, despite a 92% disapproval rating from 1,237 customer complaints over the last few years, the BBB gives Liberty Mutual an A+

Ratings AgencyRating
AM Best Financial Rating (2016)A
Better Business Bureau Rating (2016)A+
NAIC Complaint Index (2012)0.98 (about average)

Liberty Mutual Insurance Discounts

Most of the major auto insurance providers offer some discounts to potential customers. It’s an important tool for attracting new business. Liberty Mutual is no exception to this rule, but because of how automotive insurance laws differ in different states, it’s difficult to determine how much of a discount you can earn:

DiscountHow to Qualify
Multi-PolicyCarrying more than one policy (auto + home, renter’s, motorcycle, etc.) at a time with Liberty Mutual
Exclusive Group SavingsBe a member of at least one of the 14,000 associations which are members of the Liberty Mutual affinity group program
Preferred Payment MethodChoose payment options such as “pay in full” or “automatic payment” method
New to Liberty MutualAdd or change a vehicle on your policy
Vehicle Safety FeaturesHaving safety features on your vehicle such as ABS, an anti-theft device, lane departure warning, and more
Hybrid VehicleEnjoy a premium discount for driving a hybrid vehicle
Multi-CarDiscounts for insuring more than one vehicle
Teen DriverLower rates for insuring a “responsible” teen driver
Good StudentLower rates for young drivers < 25 who maintain a B average or better in school
New GraduateLower rates for young drivers who have finished school
Newly MarriedSpecial discount for newlyweds
New MoveWhen you move, you will qualify for this discount as soon as you update your address with Liberty Mutual
Newly RetiredRecent retirees can save money on their premiums

(* 2016)

Liberty Mutual Auto Insurance Options

Liberty Mutual gives drivers plenty of options when it comes to crafting their policy. First, their options are organized into “Standard coverages & features” which are included on every policy they sell, which are:

  • Liability (Property Damage + Bodily Injury)
  • New Car Replacement (as long as your vehicle has < 15,000 miles)
  • Medical Payments
  • Accident Forgiveness (if you’re accident-free and ticket-free for at least 5 years)

In addition to the standard options on every policy, you may also be able to add any or all of the following additional coverages and features to your policy:

  • Collision
  • Comprehensive
  • Better Car Replacement
  • Rental Car Reimbursement
  • Deductible Fund – lowers the amount you pay out-of-pocket on your Collision deductible (the first $100 is a credit from Liberty Mutual when you add this feature to your policy)
  • Lifetime Repair Guarantee (only at Guaranteed Repair Network Facilities)
  • Teacher’s Insurance

Comparing Liberty Mutual Insurance Quotes

Do you know what “risk pool” you fall into as far as automotive insurance is concerned? If you don’t, then you should definitely try to figure it out before you purchase any policies. Because if you don’t, in can mean the difference between an affordable rate, and a budget-busting premium:

Liberty Mutual Auto Insurance Quotes Legend: Liberty Mutual Young Driver Single Renter Married Homeowners 50 100 150 200 250 300 350 400 450 500 550 600 650 700 750 800 850 900 $926 $371 $359

Liberty Mutual, as you can see from the chart above, is one such company that will adjust your monthly rate based on your perceived risk. For young drivers, who are usually thought of as high-risk, they could end up paying some very high rates. But for low-risk drivers, like a married couple who own their own home, they can get some of the lowest rates that Liberty Mutual has available.

Pros and Cons of Liberty Mutual Insurance

Offers accident forgiveness and lifetime repair guaranteesYou must remain accident- and ticket-free for 5 years from the start date of your Liberty Mutual policy in order to qualify for accident forgiveness
24/7 customer service access via their website, local agents, and their phone appSome customer service communication is uncoordinated
Some customers have experienced unexpected rate increases with little or no explanation

Liberty Mutual is a large, financially stable, well-established company which has been around for over a century. They offer a robust breadth of coverage and feature options for their auto policies, and have some decent (but not perfect) customer service ratings. However, carrying an auto policy from Liberty Mutual can get expensive, especially if you fall into a “high-risk” driver pool. Regardless, if you think Liberty Mutual is the right company for you, make sure you do yourself a favor and compare their rates with a few other companies.

Liberty Life Assurance Company of Boston
100 Liberty Way
Dover, NH 03820