GoAuto Auto Insurance Review for 2021

GoAuto is a an auto insurance company operating in Louisiana and Nevada. This GoAuto auto insurance review will take a closer look the company, their insurance rates, claims processes, and their overall customer satisfaction. Read more to find out specifics about GoAuto's insurance policies.

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Chris Tepedino is a feature writer that has written extensively about auto insurance for numerous websites. He has a college degree in communication from the University of Tennessee and has experience reporting, researching investigative pieces, and crafting detailed, data-driven features. His works have been featured on CB Blog Nation, Flow Words, Healing Law, WIBW Kansas, and Cinncinati.com. ...

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Rachael Brennan has been working in the insurance industry since 2006 when she began working as a licensed insurance representative for 21st Century Insurance, during which time she earned her Property and Casualty license in all 50 states. After several years she expanded her insurance expertise, earning her license in Health and AD&D insurance as well. She has worked for small health in...

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Reviewed by Rachael Brennan
Licensed Insurance Agent

UPDATED: Jul 19, 2021

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Can't-Miss Facts

  • GoAuto is a Louisiana-based auto insurance company that also offers auto insurance coverage for residents in Nevada too
  • GoAuto offers customers cheap auto insurance rates by operating through a direct buy service using non-commissioned agents to sell the policies
  • GoAuto keeps insurance premiums low by eliminating costly add-ons to insurance policies such as roadside assistance
  • GoAuto is a newcomer to the insurance industry. This company has only been around for just over a decade
  • Driver’s with problematic driving records may find cheaper GoAuto auto insurance rates than those from competitors.

GoAuto auto insurance is only available in two states: Nevada and Louisiana. This is a very small auto insurance company, and their top-selling point to consumers is their low insurance rates.

We’re going to take time to review the auto insurance offerings of GoAuto, look into the company a little bit, and give consumers a chance to learn more about this insurance company before they choose to buy a policy from them.

It is important to conduct a little bit of research to find the best auto insurance coverage option for you. A hasty choice could cost you valuable time, money, and leave you feeling frustrated and upset should you need to use your policy for repairs or damages.

If you’re ready to start comparing auto insurance rates near you, enter your ZIP code above. If not, continue reading our GoAuto auto insurance review to learn more.

Are GoAuto’s auto insurance rates better than other insurers?

GoAuto claims to be a low-cost auto insurer, but there is very little to no information regarding their rates in comparison to other auto insurers. GoAuto claims that their insurance rates are lower because they do not pay agent commissions, and they do not tack on expensive additions to auto insurance policies such as roadside assistance.

If you are looking to get an auto insurance rate from GoAuto, you can go online to their website, you can call their toll-free number, or you can visit one of their local offices in Louisiana or Nevada. If you decide to use their online system to get an auto insurance quote, you can save and retrieve your quote at a later time.

Truthfully, GoAuto appears to be an auto insurance company for high-risk and non-standard drivers. Insurance rates for high-risk and non-standard drivers can be very high with larger, more established insurance companies. What you can expect from GoAuto is state minimum liability coverage.

You can also probably add on some collision of comprehensive coverage as well, but their website gives very few, to no details regarding GoAuto’s actual insurance policies.

Are customers happy with GoAuto?

Online reviews on the GoAuto website paint a very positive picture of the company and its performance. The three reviews on the GoAuto website are all five-star reviews. However, this isn’t necessarily an accurate picture of how consumers feel about GoAuto.

GoAuto’s Better Business Bureau page has 10 reviews. The average score of these reviews is 1.1 out of 5 stars.

The majority of the complaints lodged against GoAuto on the BBB website are about their claims adjusters, billing practices, and claims process. Many people complained about long wait times and dishonest claims practices.

A good portion of the consumer complaints against GoAuto on the BBB website was from drivers who were involved in accidents with drivers insured by GoAuto. As we stated previously, it is likely that most drivers insured by GoAuto are high-risk or non-standard drivers with state minimum liability coverage.

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How do I file a claim with GoAuto?

To file a claim with GoAuto it looks like you have to use their app or website to fill out a claim form. Once this form is filled out, a claims adjuster or customer service representative will likely contact you. There is no 24/7 claims number which almost all insurance companies offer in the event that you are in an accident. It is possible that GoAuto provides a 24/7 call number to their policyholders.

You can also likely visit your local GoAuto office or call your local GoAuto office to file a claim. However, take note that their website does not explicitly say that these are options, nor do they provide any detailed information about how the claims process works at all. Most auto insurance companies provide this information to their potential customers on their website.

Conclusion: GoAuto Insurance Review

It is important to remember that you get what you pay for. GoAuto specifically caters their auto insurance products to drivers who are looking for low-cost premiums. This means you are getting the bare minimum state-required liability insurance and possibly some type of collision or comprehensive coverage, but this is also unlikely.

Auto insurance policies like the ones offered by GoAuto are typically designed and marketed towards individuals who have been deemed high-risk or non-standard drivers by other, more established auto insurance companies. Despite the sparse coverage, these individuals can save a ton of money on their auto insurance through GoAuto, and that is why this company is able to flourish.

Out of all of the states Louisiana has some of the highest auto insurance rates. Since insurance rates are so high, many drivers are looking for cheap, affordable coverage, and GoAuto offers them that.

If you have a clean driving record and you want to save money on your auto insurance, you can likely do better than GoAuto even in a state like Louisiana that has very high auto insurance costs. When you’re ready to start comparing auto insurance quotes in your area, enter your ZIP code below.

References:

  • http://www.insurance.ca.gov/01-consumers/105-type/95-guides/01-auto/auto101.cfm#highrisk

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