American Family Insurance Review

.com Rating: ★★★★½ 

American Family Car Insurance (sometimes referred to as AmFam) is a private mutual company which sells casualty, property, and auto insurance. In addition, AmFam sells commercial insurance, life insurance, health insurance, and homeowner’s insurance. And aside from insurance, the company provides retirement-planning products and investment products. Currently, American Family operates within 19 states across the USA. In order to give you the best deal on your car insurance, American Family will also quote you comparison rates for snowmobiles and RV’s.

The American Family Auto Insurance Company (AmFam) was founded October 3, 1927 as Farmer’s Mutual by Herman Wittwer. Wittwer began by selling insurance to farmers, generally believing (what is now held as a staple bit of insurance wisdom today) that farmers were less risky to insure than city drivers. Once Wittwer’s profit-winning strategy yielded serious growth, the company officially changed its name to American Family Mutual Insurance in an attempt to broaden its reach with customers.

American Family Insurance Products

American Family insurance company sells coverage for the following motorized vehicles:
• Auto
• Motorcycle
• Motor homes
• Boats
• Snowmobiles
• ATV’s

Additional insurance products sold by American Family include:

• Universal life insurance
• Term life insurance
• Whole life insurance
• Personal umbrella insurance
• Personal and business auto insurance
• Business liability key policy insurance
• Home insurance
• Business policy package insurance
• travel, trip cancellation, and global medical insurance
• Farm and ranch liability insurance

As with most major insurance providers, American Family has significant discounts available to you depending on your qualifications. Some of these money-saving discounts include a good student discount, a multiple vehicle or policy discount, good driver discounts, or safety feature discounts.

AmFam Locations

Based out of Madison, WI, AmFam operates region-specific offices in Eden Prairie, Minnesota; Denver, Colorado; Saint Joseph, Missouri; and Columbus, Ohio.

American Family also services various states within the continental US. Some of these states include: Colorado, Arizona, Idaho, Georgia, Indiana, Illinois, Kansas, Iowa, Missouri, Minnesota, Nevada, Nebraska, Ohio, North Dakota, South Dakota, Oregon, Washington, Utah, and also Wisconsin.

American Family Car Insurance and Consumer Satisfaction

In terms of customer satisfaction, American Family Car Insurance was ranked within the top 3rd of all insurance companies according to the data from J.D. Power and Associates’ in 2010. It actually scored higher than larger companies such as MetLife, Progressive, and Allstate with a total score of 784 from a possible 1,000.

AmFam’s biggest competition in regards to customer satisfaction comes from companies such as GEICO and State Farm. Both of these insurance providers scored higher in categories such as “Billing and Payment” or “Ease of Contact”. But American Family Insurance did receive a AA- rating from S&P, while also getting an A+ rating from A.M. Best. The Key to their success is their practice of personalized service.

American Family and Claim Reporting

You have three different options when reporting claims with AmFam:
• You may call the free 24-hour hotline
• You may also be allowed to report your claim directly to your agent
• If you are tech savvy, there is also an online process for filing a claim
Keep American Family Insurance in mind while you shop around for the best deal on your next auto insurance policy.

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Corporate Headquarters
6000 American Parkway,
Madison, WI 53783
www.amfam.com
1-800-692-6326